Help Centre
Frequently Asked Questions
Everything you need to know about GetVoucha — for buyers and sellers alike.
For Buyers
What is GetVoucha?
How do I purchase a voucher?
How do I redeem a voucher?
Can I gift a voucher to someone else?
What happens if my voucher expires?
Can I get a refund?
What currencies do you support?
Is my payment information secure?
Are deals available in my city?
Do I need an account to buy a deal?
For Sellers / Vendors
How do I become a GetVoucha seller?
What types of businesses can sell on GetVoucha?
What commission does GetVoucha charge?
When do I get paid?
What is KYC and why do I need it?
How do I scan a customer's voucher?
Can I edit or pause a live deal?
What if a customer says their voucher won't scan?
Technical & Account
I forgot my password — how do I reset it?
How do I update my email or name?
How do I delete my account?
Why isn't my location being detected?
I have a question not answered here — what should I do?
Still have questions?
Our support team is available Mon–Fri, 9am–6pm GMT. We typically respond within a few hours.